Return & Exchange Policy

Are returns free?

For return or exchange requests, please contact us via WhatsApp:
0553993012

Working hours:
Saturday to Thursday – 10:00 AM to 5:00 PM

Note:
Returns are not allowed when using the “Buy 1 Get 1” offer.

Conditions:

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Shipping cost will be deducted from the customer for returns or exchanges.
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Return or exchange is allowed one time only.
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The original invoice must be presented.
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Free shipping will be canceled in case of return.
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For any delayed delivery, contact your courier.
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If the customer cancels the order after it has been shipped, they must receive it and then request a return.
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We will provide the Airway Bill Label so you can drop the package at the nearest courier branch.
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How do I request a return?

Note:
TheDrsCloset.com is not responsible for lost items during the return process.
We recommend using a registered shipping service and keeping tracking details.

Can I return the order after I have received it?

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Exchanges: within 7 days of receiving the item
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Returns & refunds: within 3 days
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Items must be in their original condition:

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Unused
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Unwashed
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Unaltered
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With tags attached
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Returns that do not meet these requirements will not be accepted.

What about sales season?

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3 days for exchange
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1 day for return
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How long does it take to process returns?

We usually respond within a workday after the request is initiated.

What happens after my return is accepted?

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We will send you the return shipping address via WhatsApp or email.
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Once the package is received, we will inspect the items and notify you with the result.
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If all conditions are met, we will issue your refund within 3 business days using the same payment method.
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Where do I send my return?

We will provide the return address once your request is submitted.